It's always a challenge finding the right fit of talent for your team. When you're a startup business with a heavy target of results, even more so. Small businesses seem to be the most picky. Continuity of the business depends on finding someone that is "just perfect", while the budget to pay may be less than.
Hence the challenge - where does one find this unicorn?
And so,
I asked for help....
I've tried the route of finding someone myself. But every time I do this, I'm reminded how much a business' survival depends on the owner's ability to delegate.
- Back in 2016, when I posted a profile of the team member I was looking for, Flexo Manpower Services reached out to me. Not only that, but their agent wanted to meet personally tomorrow, to go over CV profiles that they already pre-selected for me. And yes, they did have the best match. Their account manager went the extra mile, came to see me and treated me like I was a fortune 500 company. Oh, and she brought a branded coffee mug that is also just perfect. If I don't watch over it carefully, it gets "borrowed" by someone at the office. Needless to say, we built a relationship and I selected their candidate.
- Fast forward to 2017, exploring more CV's I started working with Tempo Caribbean. Again, tailor made, personalised services stood out. And when the search for our next team member got a little tough, they too, went the extra mile for us. The account manager visited with us personally and kept in touch with us several times a day, assuring us that no matter what, we will be taken care of and we will find our match.
Here's why I'm writing this article to compliment these agencies. With both of these agencies, I noticed that every team member has a uniform approach:
- Personal touch: go the extra mile, step from behind the computer.
- Follow up: do research, stay in touch until the client is completely happy.
- The secret sauce for every sales recipe: speed. All the managers at both these agencies have that speed factor in common.
Make no mistake about it folks, when it comes to customer service, time really is money. And had I been left to wander by myself in both these occasions I would not have ended up being a client.
I say all of this to give my compliments when these are due. And to re-iterate once again that all business areas are affected by branding. The uniform approach of service to the client, the dedication and most of all, speed, had to have been taught somewhere. It's not coincidence that all their team members have it. They are aware of the company's desired image. Both these agencies, while totally different companies, are executing with excellence.
So, in case you're looking for the next superstar in your team, Flexo Manpower Services and Tempo Caribbean will help you find it. And, after you find your team member, when you need them to represent the best company image, Shanny Sommer Branding will help you train them:-)
About the author:
Hi! I'm Shanny Sommer, lover of all things branding and the Managing Director here at Shanny Sommer Branding. Connect with me and the rest of the team here where we keep you updated on the latest trends in branding and advertising and give you a look behind the scenes in our world.